Toned With ToniCancellation policy
A 1:1 slot that goes empty at short notice cannot be refilled, and a class spot held for someone who does not arrive is a spot someone else wanted. This is how that is handled.
Version 1, in force from 28 August 2026.
Cancelling a session
The closer to the session, the more of it is charged. When you cancel inside the app you always see the exact amount in dollars first - never a percentage you have to work out yourself.
| More than 48 hours notice | No charge |
| 48 to 24 hours | 25% |
| Under 24 hours | 50% |
| On the day, or no show | 100% |
Moving a session
More than 48 hours before, move it as often as you like, free. Inside 48 hours you get one free move, and the new time has to start within 7 days of the original. After that, moving is charged the same as cancelling. If Toni moves a session herself it costs you nothing and does not use up your free move.
No-shows
Not arriving without cancelling is treated the same as cancelling on the day.
If Toni cancels
You are refunded in full, always, whatever the notice. Illness, a timetable clash, or anything else - it is never your problem to absorb.
Standing weekly spots
Not available yet, so book session by session for now. These are the terms that will apply when weekly spots open, and they are here so none of it is a surprise later.
Holding a standing spot
What it will look like when you take a weekly time.
- Your card is charged 48 hours before each session. That is the same moment free cancellation closes, so anything you cancel earlier costs you nothing.
- The spot is held for you every week and appears in your account four weeks ahead. Nobody else can book over it.
- Pause it or end it whenever you need to. No contract and no minimum term.
- If Toni cancels for any reason, you are refunded in full.